DCA Services Celebrates 20 Years of Service to the Telecom Industry

OKLAHOMA CITY (June 25, 2007) -- DCA Services, Inc., an Oklahoma City-based billing and outsourced back office service bureau, is celebrating 20 years of service to telecommunications carriers and resellers. The company that started with an entrepreneurial spirit and an intelligent product has thrived by continuing to meet the critical needs of the ever-evolving telecom industry with world-class systems and a customer-focused staff.

DCA Services traces its roots back to 1987, when a University of Oklahoma medical school student earned money for his tuition by writing computer applications for a friend’s telephone company. He ended up developing a complete turn-key customer care system and billing platform and began running a service bureau from his home in Norman. He called his new company Digital Communications of America and it wasn’t long before he moved his operations into a downtown office building. The company name was later changed to DCA Services.

This was during the years immediately following the U.S. government’s break-up of the Bell System monopoly, which gave large and small competitors equal access to local-exchange facilities controlled by Bell companies. Hundreds of smaller, independent resale carriers began offering residential and business long distance service – and along with this came the need for outsourced billing and customer care services. The young DCA was in the right place at the right time, and its system was soon implemented by local and long distance telecom companies nationwide.

DCA was bought by WilTel in 1994, and the following year it became part of LDDS WorldCom, which at one time was the second largest long distance telephone company in the U.S. WorldCom incorporated DCA’s billing platform into its processes, and DCA began providing billing and printing services to WorldCom’s commercial and carrier customers, in addition to its traditional reseller market.

DCA went through rapid growth during the mid-1990s and moved to its current facility in Oklahoma City in 1996.

In 1997 DCA was sold to Platinum Equity Holdings, a multi-billion dollar merger, acquisition and operations firm based in Beverly Hills, Calif.

DCA added provisioning and call center services in 1998 in order to meet the growing customer demand for a turnkey solution for outsourced back office operations. This put the finishing touches on a complete end-to-end solution that, along with DCA’s high-end client-server architecture, allows the company to accommodate clients’ scale of needs as their businesses grow and add new services.

DCA’s system flexibility and attention to customer needs are two reasons why the company has succeeded. NOS Communications, headquartered in Las Vegas, is a customer that has benefited from DCA’s services for 15 years.

“Through the years, DCA has evolved and adapted with our ever-changing business,” said NOS CEO Joe Koppy. “They have truly wrapped their business around us. DCA’s staff makes sure billing is accurate and goes out on time, letting us focus on business development, sales and marketing. Thanks to our strong relationship and DCA’s billing platform, we’ve been able to successfully add new products and expand into new markets.”

DCA’s capabilities have further expanded to include multi-lingual call center support and billing for local, wireless and voice over internet (VoIP) calls and internet service. The company also updated to a convergent system for billing multiple services on one invoice.

DCA’s current facilities include a call center, a full-service print and mail shop, a training center for client and employee training, and offices that house its information systems, development, quality assurance, production, accounting, customer relations, human resources and sales and marketing departments.

Today, DCA’s focus is on helping telecommunications carriers, resellers, agents and other service providers reduce costs, enhance revenue, protect cash flow and asset values, and improve customer satisfaction with integrated systems and services that support all communications products and services.

For more information, visit www.dcaservices.com or call 877-322-2455.

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