The DCA Consulting Group includes DCA Services’ most experienced billing and support management staff. This team of experts has vast experience in the telecommunications billing industry and in-depth knowledge of the dynamics of managing and identifying a customer base. They’ll help you analyze your billing and customer care data trends and develop processes to maximize your bottom line. Through careful analysis of your management systems, our team of experts will help you by: • Pinpointing any losses in revenue and emphasizing where you can generate more profit within your current customer base. • Streamlining your back office operations to more effectively handle accounts receivable, provisioning, customer care and billing management. • Recommending programs to minimize and control your customer churn, including rate plan analysis, promotions and win-back programs. We know that each business is unique. That’s why we’ll devise a plan that fits your company and it operations. Considering a new promotion? Through years of monitoring companies’ business operations, DCA Consulting Group knows which programs have worked and which haven’t. Through analyzing the background and traffic records of your organization, we’ll provide the sanity check you need to help you make informed decisions—before you invest your precious marketing dollars. Retain valuable customers Losing even one customer can mean lost revenue for your organization. By analyzing demographics, calling patterns and usage patterns of your key end-users, DCA Consulting Group will help you be proactive in managing and controlling customer churn. We’ll suggest ways to keep profitable customers and, through recommending programs suited to your business, maximize participation from customers who are less profitable. By utilizing the expertise of DCA Consulting Group, you’ll learn how to mine data inherent in your customer care and billing system—and implement a corporate strategy that will drive your business to success.