Our customer care application gives you flexibility in managing the complexities of your business. New releases and upgrades are scheduled three to four times a year, which means you don't have to deal with the long time delays found with monolithic applications.

Evolving to meet your needs
DCA’s OSS contains open architecture “plug-ins” and integration, allowing you to customize the software for true convergent billing and multiple product management. Our software will help you oversee all the products you carry—long distance, local, Internet, data circuits, and anything else you want to bill. Our security manager also allows you to establish your own user rights, privileges and credit issuing restrictions.

Our software has passed the preliminaries
DCA’s Quality Assurance Group runs applications through rigorous testing procedures. All software releases are beta-tested before they are made public—assuring the software you use is error free.

Features of DCA Customer Care include:
     • Customer service support
     • Rate table, plan and product management
     • Data entry—both manual and electronic
     • Accounts receivable
     • Provisioning and TCSI tracking
     • Detailed management reporting
     • User-defined security
     • Multiple billing cycles
     • On-line ViewBill access
     • Favored nation and cross product discounting
     • Report catalog
     • Trouble ticket management
     • Customized bill messaging
     • Collections management
     • Private labeling
     • Credit card and lock box support
     • Electronic Bill Presentment

DCA Call Center
Call center outsourcing is a successful way to reduce overhead and improve cost effectiveness.

We understand the importance of a positive customer service call experience in the customer relationship. DCA’s in-house call center located in our headquarters offices in Oklahoma City, not in another country. Our call center employees receive extensive training, assuring that calls are handled with minimal customer hold times.

The facility is equipped with the latest technology, including web-based customer-specific scripting which enables DCA’s staff to immediately answer a caller’s questions according to an individual client’s preferences. Activity monitors, reader boards and daily reporting help management to monitor call center activities and formulate strategies for improved customer service.