DCA Services provides convergent billing and outsourced back office services to telecommunications carriers, resellers, agents and other service providers. Since 1987, DCA has helped companies reduce costs, enhance revenue, protect cash flow and asset values, and improve customer satisfaction with integrated systems and services that support all aspects of wireline, wireless and VoIP operations including customer acquisition, provisioning, call center, customer care, billing and collections.

DCA’s parent company is Platinum Equity, a global firm specializing in the merger, acquisition and operation of companies that provide services and solutions to customers in a broad range of business markets, including information technology, telecommunications, logistics, manufacturing, and entertainment distribution. Since its founding in 1995, Platinum has completed over 70 acquisitions with more than $15.5 billion in aggregate annual revenue at the time of acquisition. Platinum Equity was listed #22 on the 2006 Forbes Largest Private Companies list, following a steady climb in the annual rankings since its first appearance in 1999.

DCA Services, Inc. is headquartered in Oklahoma City, Oklahoma, USA.

DCA Leadership
Bill Bricking, President & CEO
Vickie Huang, Chief Financial Officer & Vice President
Cherry Doolittle, Vice President of Human Resources
Jeff Swenson, Vice President of Sales & Marketing
Mike Bowman, Senior Director of IT & IS
Jerry Cook, Director of Production
 
 
 
Products and Services
   

DCA Premier Billing: A transactional based system providing the rating of call detail, usage data and event detail records, application of monthly recurring and non-reoccurring charges, taxing, discounting, bill preparation and reporting to producing a direct bill to the end customer or submission of the information to a LEC or LEC clearinghouse for inclusion on the customer’s local invoice.

DCA Customer Care: A suite of software applications designed as a turnkey solution for customer service and back office operations. This software provides broad functionality that enables clients to manage end user information as well as interface with DCA’s billing systems.

DCA Printing & Mail Preparation: Bill images are processed in our in-house print and mail facility using high-speed printing and inserting equipment. We also provide offset printing services to produce clients’ marketing materials, letterhead, and other business collateral.

DCA Provisioning: We provide service order entry and service activations to underlying carriers through both manual and electronic interfaces. This service includes order entry, service order origination and tracking, issue/defect management, order escalation, and either confirmation of successful completion or best efforts defect resolution.

DCA Call Center: Using both live operators and automated systems DCA provides in-bound customer contact services for direct-billed end users. Script based, each client is uniquely identified in DCA’s call center for individually branded service and support. Customer Service Representatives answer inbound calls, address general account and billing inquiries, make adjustments to subscriber accounts, provide emergency response, answer catalog-literature requests, and provide initial help desk assistance.

DCA Consulting Group: This group analyzes customers’ data trends and processes, helping pinpoint any lost revenue and streamline operations.

DCA Remote: An Application Services Provider (ASP) model that allows clients to operate DCA’s software remotely using a secured Internet connection.