GreatCall
Chooses DCA to Support Provisioning, Billing and Back Office Services
for Its New Jitterbug Cellular Offering
OKLAHOMA CITY (April 12, 2006) -- GreatCall,
Inc., which recently announced “Jitterbug,” a unique
combination of handset and service targeted at baby boomers and their
parents, has chosen DCA Services,
Inc., to provide wireless carrier provisioning, billing and back office
services to its customers. Jitterbug offers unprecedented simplicity
for consumers who seek the freedom that cellular technology offers without
the complexity of current handsets and service.
GreatCall was founded by industry veteran Arlene Harris, who has been
called the “First Lady of Wireless.” Earlier in her career,
Harris founded Cellular Business Systems, which became Convergys, one
the premier cellular billing companies in the world.
Harris, who holds several patents and has extensive operations and customer
service experience, said, “DCA provides a flexible platform that
will ensure a simple customer experience from start to finish: from
purchasing to using Jitterbug services. We took a good look at a number
of billing and back office services vendors and DCA’s system has
substantial capabilities for managing our complicated business operations.”
DCA’s system will support the acquisition of new subscribers,
account set-up and management, provisioning of network and service elements,
fulfillment management, billing, customer care, printing and mailing
of billing and marketing materials, accounts receivable management and
back office operations including real time management tools.
“We are very pleased to have an important role supporting one
of the most exiting new products ever offered in the cellular industry,”
said Daniel Escudero, DCA chief technology
officer. “DCA has a rich history of telecommunications operations
and this opportunity to work with GreatCall is an endorsement of our
work in the wireless industry.”
About GreatCall
GreatCall was founded by Arlene Harris, 45-year veteran in wireless
telecommunications and creator of the highly regarded SOS emergency
phone, and Martin Cooper, the father of the first portable cellular
phone. GreatCall’s vision is to connect people with family and
friends when they are away from home by providing a simple phone and
personalized service that works the way they want it to. The company’s
support and systems are centered on simplicity, personalization and
an emphasis on convenience and comfort. GreatCall is located in Del
Mar, California. For more information, please visit www.greatcall.com
and www.gojitterbug.com.
About DCA Services
Founded in 1987, DCA Services provides wireless carriers the most advanced
and economical Business Support System (BSS) services available. It
is a highly automated and integrated solution for provisioning new subscribers
and services; billing for voice, data, content and advanced features
and services using postpaid, prepaid and hybrid payment models; printing
and mailing bills and marketing materials; EBPP electronic bill presentment
and payment functionality; call center, IVR and web-based self care
for subscribers; accounts receivable management; a complete back office
administration suite with business management tools; and experienced
technical and business consulting to help design and implement revenue
programs. DCA Services is a Platinum
Equity company. For more information, please visit www.dcaservices.com.
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